- Shipping & Returns
Shipping & Returns
Returns are accepted within 14 days of purchase for a 100% refund of purchase price. Shipping is not refundable.
Return items must be in original condition and packaging. Items that have been altered in any way are not refundable.
Contact us at firstname.lastname@example.org for a RETURN AUTHORIZATION. All returns should be sent to:
The Brass Charm Company
2092 Steffi Lane
Lawrenceville, GA 30044
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.